Start a new topic

Saving Support Strategy edits in Creatr 2.1

I make changes to the support strategy and try to save the edit it is lost and not recoverable. Am I doing something wrong or is it a software fault?

Any chance you have a graphics card which is not compatible with the Creatr 2.1 software? You would be the first person to have such a problem.

Did you try installing the software on a different PC to check if the same issue is present?

No it is a notebook computer. All else works and I am able to alter and use other altered parameters. I could see if I can get a friend to allow me to load it on their computer.

I would have to say go for it as this is the first time a customer has ever had problems with the support strategy.

Have there been a lot of these produced? I noticed that my serial number ends in 0001. I have been rather adventuresome in altering the support to include a raft and support. I can make a new profile, it just doesn't show up in the window for selection on returning from the editor.
I have found access to a HP computer, no idea what graphics card is in it. It is late at night here, I will try it tomorrow and let you know.
Login or Signup to post a comment

Standard Shipping Procedures

Global Shipping Chart

Delivery times Leapfrog

Damaged Shipment Procedures

Order Terms & Conditions

Terms and Conditions

Placing orders on implies consent to abide by the terms and conditions below as well as the terms in our Return Policy.

Price Policy

Pricing on is subject to change without notice. Leapfrog BV reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.

Price Change Policy

If an item on is purchased and the price is lowered within 10 days, Leapfrog BV will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on There will be no cash refunds as part of the price assurance policy.


Estimated Delivery Time

Leapfrog BV guarantees orders received by 10:00am CET will be processed the same day and delivered within 5 business days of the order unless otherwise specified. Business days will be counted starting on the next business day after the order is received. Business days do not include weekends or holidays.

Shipping Costs

Orders shipped from Leapfrog BV warehouses are typically shipped via ground service, but some packages with unique weights and measures will require LTL freight type shipping which can result in additional shipping charges, that are not remarked on your original invoice.

Returns and Exchanges

Orders placed on are considered complete and verified by the customer. There is no guarantee that once an order has been placed that Leapfrog BV will be able to cancel or modify it. If an order needs to be canceled or changed, contact Leapfrog Customer Support immediately by submitting a ticket at Orders that are already listed as “In Shipping” are not able to be changed or canceled and will be subject to our standard Return Policy.

Backordered and Drop-shipped Items


In the event of a backordered item Leapfrog BV will attempt to contact the customer to discuss the issue and options available. Other items on the order will be shipped without delay. If Leapfrog BV is unable to contact the customer about the backordered item, it will be cancelled and the cost of the item refunded to the original payment method. Notification of the cancellation will be sent to the email address listed on the order, provided a valid email address has been given.

Order Return & Exchange Conditions

Order Video Library