This is specifically directed at the Leapfrog Tech Support team but of course everyone is welcome to add the thoughts.
Is there a process developed to gather all the information from users who are frequently: if so what is it?
If not why not since there are so many of us users that all that vast amount of data could be used for???
I know from personal experience that dealing with machine troubleshooting and customer ticket systems (especially also in my case for 2months continuously with Leapfrog Tech Support) that this information would have proved invaluable and decreased the many hours I spent up late test and trialling possible solutions.
Companies usually have to put a great deal of effort to improve their products and especially when we are having 'issues'. So it occurs to me that there is 'possibly' a wealth of data not being gathered.
I know from personal experience that the particular CAD software outputs a log file should there be an error needing troubleshooting, it (the log file) can be interrogate to determine (or dismiss) a possible source of any issues.
If none data collection function exists to capture and log printer errors then it would be highly recommended to do some thing that does this.
I would very much like to hear the other points of view that may argue the case against it, i.e. that it is not cost-effective or other such points of contention....?....so as to get a balanced view.
Look forward to hear some interesting responses.
Placing orders on Lpfrg.com implies consent to abide by the terms and conditions below as well as the terms in our Return Policy.
Pricing on Lpfrg.com is subject to change without notice. Leapfrog BV reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.
Price Change Policy
If an item on Lpfrg.com is purchased and the price is lowered within 10 days, Leapfrog BV will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on Lpfrg.com. There will be no cash refunds as part of the price assurance policy.
Estimated Delivery Time
Leapfrog BV guarantees orders received by 10:00am CET will be processed the same day and delivered within 5 business days of the order unless otherwise specified. Business days will be counted starting on the next business day after the order is received. Business days do not include weekends or holidays.
Orders shipped from Leapfrog BV warehouses are typically shipped via ground service, but some packages with unique weights and measures will require LTL freight type shipping which can result in additional shipping charges, that are not remarked on your original invoice.
Orders placed on Lpfrg.com are considered complete and verified by the customer. There is no guarantee that once an order has been placed that Leapfrog BV will be able to cancel or modify it. If an order needs to be canceled or changed, contact Leapfrog Customer Support immediately by submitting a ticket at support.lpfrg.com. Orders that are already listed as “In Shipping” are not able to be changed or canceled and will be subject to our standard Return Policy.
In the event of a backordered item Leapfrog BV will attempt to contact the customer to discuss the issue and options available. Other items on the order will be shipped without delay. If Leapfrog BV is unable to contact the customer about the backordered item, it will be cancelled and the cost of the item refunded to the original payment method. Notification of the cancellation will be sent to the email address listed on the order, provided a valid email address has been given.