Start a new topic

How would you rate The XEED

Can I get comments from this forums on the opinion of customer support and over machine quality


Looks like a nice printer but I have yet to see any posts from people that own one on any of the forums.

Greg,


I am helping a coustumer of mine with using his new bought xeed.

We have a lot of startup problems.

The support can only be contacted by filling out a support ticket on this website.

It is impossible to contact them by thelephone , that bugs me alot.

I expected more support for a inverstment of 7000 euro's


So, for now, not so happy....


but, to end with a positive conclusion:

I am sure that when i know the machine more and have more experiance it is a fine machine...


greetings, Rob


I am considering a Replicator Z18, since they offer a 3 year 100% warranty....Not happy it only prints PLA, buy when you look at the spec's and service I think this might be a better investment

Greg,


Support is better the last few days.

After transferring me to a other support employee.

We have contact true Skype, this is instant support with video, support heaven.


greetings, Rob



The z18 has the "smart extruder"  Look at this thread on the MakerBot site for more info.  As far as I know, the Exeed has the same extruders as the Creatr, have a look on this forum for information (complaints) about them.  Believe me, no 3D printer is better than it's extruders.  The mechanism can be made of pure titanium and gold but if the extruder design is bad, the printer is bad.  I bought my Creatr in 2011 and abandoned it in 2014.  It is now fitted with a Bulldog Lite extruder drive (google it) and an E3D hotend.  I downgraded it to a single extruder printer with this mod but at least I could print things.  I have since moved on and my Creatr is languishing in the shed, unused for almost two years.
Login or Signup to post a comment

Standard Shipping Procedures

Global Shipping Chart

Delivery times Leapfrog

Damaged Shipment Procedures

Order Terms & Conditions

Terms and Conditions

Placing orders on Lpfrg.com implies consent to abide by the terms and conditions below as well as the terms in our Return Policy.

Price Policy

Pricing on Lpfrg.com is subject to change without notice. Leapfrog BV reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.

Price Change Policy

If an item on Lpfrg.com is purchased and the price is lowered within 10 days, Leapfrog BV will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on Lpfrg.com. There will be no cash refunds as part of the price assurance policy.

Shipping

Estimated Delivery Time

Leapfrog BV guarantees orders received by 10:00am CET will be processed the same day and delivered within 5 business days of the order unless otherwise specified. Business days will be counted starting on the next business day after the order is received. Business days do not include weekends or holidays.

Shipping Costs

Orders shipped from Leapfrog BV warehouses are typically shipped via ground service, but some packages with unique weights and measures will require LTL freight type shipping which can result in additional shipping charges, that are not remarked on your original invoice.

Returns and Exchanges

Orders placed on Lpfrg.com are considered complete and verified by the customer. There is no guarantee that once an order has been placed that Leapfrog BV will be able to cancel or modify it. If an order needs to be canceled or changed, contact Leapfrog Customer Support immediately by submitting a ticket at support.lpfrg.com. Orders that are already listed as “In Shipping” are not able to be changed or canceled and will be subject to our standard Return Policy.

Backordered and Drop-shipped Items

Backorder

In the event of a backordered item Leapfrog BV will attempt to contact the customer to discuss the issue and options available. Other items on the order will be shipped without delay. If Leapfrog BV is unable to contact the customer about the backordered item, it will be cancelled and the cost of the item refunded to the original payment method. Notification of the cancellation will be sent to the email address listed on the order, provided a valid email address has been given.

Order Return & Exchange Conditions

Order Video Library